We want to ensure that you get the room, best suited to your needs. Don’t work blind by using websites and agencies, just give us a call on 01273 413 402.
We are open and ready for all guests! We are very pleased to advise that we have achieved the AA Covid Confident Accreditation, by having VERY strict cleaning regimes, a new Covid cleaning schedule, staff have been well trained, we have addressed and adapted our Check-in/ service procedures and completed a new Risk assessment. We are confident that we have done all that we can to ensure that we can operate safely. We are very excited to welcome everyone now!
PLEASE FIND OUR PROCEDURES AND POLICIES:
Cleaning & Hygiene
There is a ‘Sanitisation Station’ at the entrance/ exit, complete with hand gel and anti bacterial spray for customers use
Our Reception has a screen to ensure customers and staff are safe
Our pens/desk/ Card payment machine are sanitised after every use
All staff and customers must wear masks, customers may remove once in their rooms
Hand soaps are readily available in the rooms
We can offer a ‘contactless check-in’ service if required and guests feel more comfortable, which means you can access a key box without any staff interaction
We have wipeable ‘room info’ posters for all your needs, which include a ‘messaging service’ number for you to contact staff, without the need to leave your room
All soft furnishings and accessories have been removed from the rooms, we also have a steamer to sanitise items such as bed bases and curtains
Our cleaning schedule has been revised and staff have undergone training to ensure that everything is detailed
Our key fobs have been replaced with wipeable ones
There are posters to remind everyone of our social distancing rules, 2 metres where possible but a minimum of 1 meter
We have a protective screen at the Reception desk
We operate a ‘minimal contact’ check-in and check-out procedure
Food & Drink
If guests would prefer room service, we can arrange for food and drink to be delivered to the room
Our card machine will now take contactless payments to the value of £45
* Room service is available for limited hours
All of our staff have undergone training on our new cleaning schedule/ Check-in/ Guest service procedure. Management have passed a Covid Awareness Programme.
Our BEAUTIFUL new builds are READY! Five fresh, modern and sleek new rooms, all with superb lagoon views, have been built and are ready to go. Call us on 01273 413 402 for a quote and to book your night away today! *
Our new-build rooms are themed: Africa, Garden, Spring, Tranquil & Brighton. If you would like to stay in one particular room, please specify when making the booked and we will do our best to try and accommodate this.*
- 25cm Mattress Thickness
- Pocket coil spring (king size spring counts: 928)
- High-density foam with pressure release filling
- Wave foam filling to keep the airflow
- Aloe vera knitted fabric with fire-retardant & anti-mite
- Nature & healthy: release beneficial substance, relaxes your body and promotes blood circulation
We have a range of different room types, choose from twins, doubles, triples, quads and family rooms for 5 or 6.
All rooms have a TV and tea & coffee making facilities. All rooms are booked on a room only basis, but you are welcome to join us for breakfast in the mornings, pre-book a breakfast hamper upon check-in. There is FREE on-street parking* surrounding the building.
You can book the group wing for your family or group, complete with “getting ready area”. Or why not book into one of our brand new rooms in the J wing?
Breakfast is served:
Mon – Fri | 7am – 10:30am (excl. Bank Holiday Monday)
Sat & Sun | 8am – 11am (Bank Holiday Monday)
We offer a range of breakfast hampers including veggie, vegan, gluten-free and a warm option. There’s also lighter bites available, soft drinks and hot drinks. Alcohol can be served from 10am.
Booking Policy (Cancellation Policy)
All reservations require a credit/debit card and must be confirmed by us.
Reservations booked on “Base Rate” may be cancelled up to 3pm, one week prior to the day of arrival, at a loss of deposit. All rooms booked on “Advanced Saver rate”, require full payment upon booking and are non-refundable. Late cancellations (within 7 days of arrival date), will result in full charge.
No-shows (i.e. no cancellation given) will be charged for the full amount.
If you wish to change your booking you must call as soon as possible and outside of the 7 day arrival period. We will try to make required changes for you but it depends on the availability and room occupancy, extra charges may apply.
While we love animals, we are sorry but no pets are allowed in the Guest Rooms. They are welcome in our public areas.
Takeaways and alcohol are not permitted in the rooms.
Checkout at 10am, Mon – Fri, 11am, Sat & Sun
Check in 3.00pm – 9.00pm or by arrangement.
Any damage made to rooms/furniture will be charged for. Any tabs left open in the restaurant will be charged to the card provided when booked at the end of each day.
Keys must be returned on the day of departure. Any keys that are not returned or lost will be charged £25 per set of keys.
Breakfast may not be available on certain dates over Christmas and New Year (advised at time of booking).
Special arrangements can be made if we are informed in advance. Please advise of dietary requirements.
To check availability please phone us on 01273 413402 or use the enquiry form on our BOOK NOW page.